Saturday, October 31, 2020

Frequent questions

DO YOU SHIP ALL OVER ITALY?

We operate throughout the country as we rely on express couriers such as UPS and SDA. 
To ensure maximum delivery coverage, we cannot yet offer the choice of a delivery time slot.

HOW LONG DO I GET MY BOX?

We ship throughout Italy with a shipping time that varies from 24 to 48 hours. 
All menus arrive within 3 consecutive working days of purchase. This is because very often the boxes are shipped the day after the purchase. 
When your box is shipped you will receive the tracking number to track the delivery.

You can select a specific date if you wish to receive the menu more than 3 consecutive working days. 
For example, you can order today to receive it in 10 days.

CAN I ORDER TODAY FOR A FUTURE DATE?

Absolutely yes. 
You can order today and decide to receive your box for a future date. 
For example for a birthday, an anniversary or an important date!

ARE THE DISHES READY OR TO COOK?

The dishes are to be prepared but they really require a few minutes of preparation. 
This is because all the ingredients are already portioned in the right doses and the longer preparations are made by restaurants. 
For example, you can find low temperature cooking already done by the restaurant, creams to garnish a dish, sushi rice already cooked by the restaurant’s sushi man. 
For some dishes such as desserts, what must be done is the simple dish and garnish (icing sugar, creams, etc.).

DO YOU ALSO PROVIDE INSTRUCTIONS FOR PREPARING THE DISHES?

Absolutely yes. 
Inside each box you will find practical paper recipes and on the website, in case the recipes are not enough, you will find the video tutorials that will guide you step by step in the preparation. 
The video recipes are unlocked only once you purchase a certain menu and are in the “video recipes” section in the menu item with your username.

DO I NEED TO BE AN EXPERT COOK?

Absolutely not. All recipes are designed to be prepared by everyone. 
Thanks to the precise dosages, pre-processing and practical photo and video recipes, no cooking experience is necessary to prepare a menu as a true chef!

HOW LONG CAN I PREPARE THE DISHES OF A MENU

Thanks to precise doses and pre-processing, all menus on the site can be prepared in a time often less than 30 minutes (30 minutes for all dishes on the menu).

CAN I BUY FROM TWO DIFFERENT RESTAURANTS IN ONE ORDER?

Yes, it is possible but the minimum order is 2 portions per restaurant.

HOW MANY PEOPLE ARE THE MENUS FOR?

You can choose the number of portions you prefer. The minimum of portions that can be purchased is 2.

IF I DON’T LIKE ONE OF THE DISHES?

To date, it is not possible to compose a box by choosing individual recipes as the combinations are decided by the chefs we work with and each come from a different kitchen. We are constantly working to increase the offer of menus precisely to meet all tastes. 
Stay up to date with our newsletter to discover a preview of new menus that could satisfy your palate!

IF I AM NOT AT HOME?

We recommend that you have the box delivered to your home only if there is a concierge at your house; otherwise have it delivered to the office! 
The insulated box guarantees the freshness of the ingredients throughout the day without altering their quality. In addition, the external packaging is equipped with a handle, so as to make it convenient to transport your box from the office to home!

HOW MUCH IS SHIPPING?

Shipping costs € 5.99 for the whole national territory. 
For orders over € 60 it is free!

HOW CAN I PAY?

You can currently pay using Paypal or major credit cards. For direct payments by credit card we rely on the Stripe service, which guarantees your data; in this way, all sensitive information is handled in a secure manner, always guaranteeing the safety of operations!

HOW DO YOU TREAT THE SHIPPING OF FRESH FOOD?

We ship all over Italy with special insulated boxes. 
These are polystyrene boxes with ice in gel pack blocks. 
In this way we are able to guarantee the cold chain for more than 48 hours. 
For more information on shipping fresh food, read here

HOW LONG ARE THE INGREDIENTS KEPT AFTER I RECEIVE THEM?

Normally our menus are kept for at least 4 days from when they are packed by the restaurant. 
In each box you will find the expiry date of your kit, and if you do not intend to consume it the day you receive it, for example if you want to eat it for lunch the next day, just keep the ingredients in the fridge.